Privacy Policy

1. Introduction

We have implemented this Privacy Policy because your privacy is important to us.

This Privacy Policy explains our practices and the choices you can make about the way your Personal Information is collected and used in connection with the Services.

“Personal Information” means any information that may be used, either alone or in combination with other information, to personally identify an individual, including, but not limited to, a first and last name, a personal profile, an email address, a home or other physical address, or other contact information.

2. Consent and Modification

You are not legally obligated to provide us Personal Information, you hereby confirm that providing us Personal Information is at your own free will and that you are over 18 years of age.

By using the Website and accessing the Services, you consent to the terms of this Privacy Policy and to our collection, processing and sharing of Personal Information for the purposes set forth herein.

If you do not agree to this Privacy Policy, please do not access or otherwise use the Website or the Services.

We reserve the right, at our discretion, to change this Privacy Policy at any time.

Such change will be effective ten (10) days following posting of the revised Privacy Policy on the Website, and your continued use of the Website and/or the Services thereafter means that you accept those changes.

3. Information We Collect and How We Get It

We do not currently require you to provide Personal Information in order to have access to general information available on the Website.

However, in connection with our Services, we may receive and/or collect Personal Information from you in the following ways:

Account.

In order to use the Services, you may be required to create an account (“Account”).

We may offer different options to create an Account, including:

Online Registration:

You may choose to complete and submit an online registration form.

You will be asked to provide us with certain mandatory information such as your name and email address, and also a password that you will use for your Account.

You may choose to provide optional information such as your business address, title, and any additional information that may relate to your Account.

Third Party Accounts:

You may choose to create an Account or login via a third party account, by clicking on a ‘connect’ or ‘sign-in’ button that we may display on the Services for a designated third party website or service (each a “Third Party Account”), such as Gmail or GitHub.

Doing so will enable you to link your Account and your Third Party Account.

If you choose this option, then you will be required to approve the connection as well as the types of information (which may include Personal Information) that we will obtain from your Third Party Account.

Regardless of which method you choose to register your Account, we may send an email to your nominated email address to instruct you how to confirm your registration.

Connecting and accessing third-party services:

If you integrate email services or other third-party products with our Services, you authorize our systems to access, collect, store, and process any information, including Personal Information, that is accessible through such third-party integrations.

We may use this information solely to provide the Services.

You understand and accept that we may keep this information for a period that is reasonably required to achieve these objectives, but not exceeding 60 days following the closure of your account.

Data obtained from third-party services that you authorized, is not shared with any parties and is not used in marketing or advertising systems.

Notwithstanding, we may use Personal Information as stated under this section (#3).

Request a demo:

When you contact us to request a demo we may collect your full name, company name, email address, phone number and any other information that you decide to provide us in order to receive and respond to your request and send you marketing communications.

We rely, as applicable, on our legitimate interest or on your consent for processing your Personal Data.

‘Contact Us’ Information:

If you send us a “Contact Us” request, whether by submitting a form that we make available in the Services or by sending an email to an email address that we display, you may be required to provide us with certain information such as your name and email address.

Log Files:

We may make use of log files. The information inside the log files includes internet protocol (IP) addresses, date/time stamp, referring/exit pages, clicked pages and any other information your browser may send to us.

In addition to browser activity, we may also collect such data through other sources or tools, including but not limited to AI agents, integrated software development kits (SDKs), desktop applications, automated scripts, or application programming interfaces (APIs) that interact with our Services.

We may use such information to analyze trends and usage of our Services and Website, and gather demographic information.

Cookies and Other Tracking Technologies:

Our Services may utilize “cookies”, anonymous identifiers and other tracking technologies in order for us to provide our Services; and advertisements, subject to your consent.

A “cookie” is a small text file that may be used, for example, to collect information about activity on the Services or on your device.

Certain cookies and other technologies may serve to recall Personal Information, such as an IP address, previously indicated by a user.

Most browsers allow you to control cookies, including whether or not to accept them and how to remove or block cookies for our website.

Analytics Tools:

We use third-party analytics tools, including Google Analytics and Segment, to better understand how users interact with our Website and Services.

These tools collect information such as device type, pages visited, session duration, and user actions.

This data helps us improve performance, optimize features, and enhance the user experience.

You can learn more about how these providers handle data and opt out through your browser settings.

We reserve the right to remove or add new analytic tools.

Advertising Partners:

Through our Website, we embed third-party advertising tracking tools to collect information regarding your activities and your device (e.g., your IP address, mobile/website identifiers, page(s) visited, location, time of day, demographic).

We may share such information with third party advertising partners.

These advertising partners will use this information (and similar information collected from other websites) for purposes of delivering targeted advertisements to you when you visit third party websites within their networks.

This practice is commonly referred to as “interest-based advertising” or “online behavioral advertising.

4. How We Use the Personal Information We Collect

If you submit or we collect Personal Information as part of your Account creation or use the Website, then we may use such Personal Information in the following ways:

• To provide, maintain and improve our Services.
• To send you marketing/advertisement communications that we believe may be of interest to you, subject to your consent.
• To contact you in connection with the Services and certain programs or offerings that you may have registered for, and to identify and authenticate your access to the parts of the Services that you are authorized to access.
• We may use your designated email address to: (i) send you updates or news regarding the Services; and/or (ii) respond to a “Contact Us” or administrative request (for example, to change your password).

5. When We Might Share Your Data

We do not sell, share or disclose your Personal Information with third parties except in the following ways:

• We may transfer your Personal Information to our local or foreign subsidiaries or affiliated companies for the purpose of storage or processing such information on our behalf. Such information may be transferred to other countries. We require that these parties agree to process such information in compliance with our Privacy Policy.
• We may share your Personal Information with, or disclose it to, our third-party service providers and partners, but only to assist us with our business operations and to provide our Services to you and other users. More specifically, we may share your Personal Information with vendors providing us CRM and other services. Your Personal Information is also processed and stored by vendors providing us cloud hosting services. Such information may be transferred to other countries. We use commercially reasonable efforts to only engage or interact with third-party service providers and partners that post a privacy policy governing their processing of Personal Information.
• We may disclose your Personal Information or any information you submitted via the Services if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to: (i) comply with any Applicable law, regulation, legal process or governmental request; (ii) enforce our Terms, including investigations of potential violations thereof; (iii) detect, prevent, or otherwise address fraud or security issues; or (iv) protect against harm to the rights, property or safety of Piiano, our users, yourself or the public.
• If you grant us access to your information via a Third Party Account or authorize us to connect with a third-party service, you acknowledge and agree that we may share your Personal Information with additional third parties as permitted by you or based on your authorization, including but not limited to integration partners, connected service providers, or other platforms with which you choose to interact through the Services.

6. Use of Anonymous Information

We may use Anonymous Information (as defined below) or disclose it to third party service providers in order to improve our Services and enhance your experience with the Services.

We may also disclose Anonymous Information (with or without compensation) to third parties, including advertisers and partners.

“Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about the use of our Services.

7. Opting Out

You may choose not to receive future promotional, advertising, or other Services-related emails from us by selecting an unsubscribe link at the bottom of each email that we send or by sending a request to privacy@piiano.com.

Please note that even if you opt out of receiving the foregoing emails, we may still send you a response to any “Contact Us” request as well as administrative emails (for example, in connection with a password reset request) that are necessary to facilitate your use of the Services).

8. Choice

At all times, you may choose whether or not to provide or disclose Personal Information.

If you choose not to provide mandatory Personal Information, you may still visit parts of the Services, but you may be unable to access or use certain options and/or services that involve our interaction with you.

9. Access/Deletion/Accuracy

To the extent that you do provide us with Personal Information, we wish to maintain accurate Personal Information.

If you would like to delete or correct any of your other Personal Information that we may be storing, you may use the tools that we may make available on the Services or you may submit an access request by sending an email to privacy@piiano.com.

Your email should include adequate details of your request, and we will verify your identity before sending or deleting any data.

10. Links to and Interaction with Third Party Products

The Services may enable you to interact with or contain links to your Third Party Account and other third party websites and services that are not owned or controlled by us (each a “Third Party Service”).

We are not responsible for the privacy practices or the content of such Third Party Services.

Please be aware that Third Party Services may collect Personal Information from you.

Accordingly, we encourage you to read the terms and conditions and privacy policy of each Third Party Service that you choose to use or interact with.

11. Security

The security of Personal Information is important to us.

We follow accepted industry standards, including the use of appropriate administrative, physical and technical safeguards, to protect the Personal Information submitted to us or used in the Services.

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.

Therefore, while we strive to use reasonably acceptable means to protect your Personal Information, we cannot guarantee its absolute security or confidentiality.

If you have any questions about security on the Services, you can contact us at security@piiano.com.

12. Retention of your Personal Information

Your Personal Information will be stored until you deactivate your account or you send a valid deletion request.

However, please note that in some circumstances we may keep the necessary Personal Information for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your Personal Information or dealings.

13. Merger, Sale or Bankruptcy

In the event that we are acquired by or merged with a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer or assign Personal Information in connection with the foregoing events.

14. California Privacy Rights

California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes.

To make such a request, please send an email to privacy@piiano.com.

Please note that we will respond to such requests in accordance with the applicable law.

15. Our California Do Not Track Notice

We do not currently respond or take any action with respect to web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party websites or online services.

We may allow third parties, such as companies that provide us with analytics tools, to collect personally identifiable information about an individual consumer’s online activities over time and across different web sites when a consumer uses the Services.

16. Commitment

We are committed to protecting your privacy. Protecting your privacy online is an evolving area, and we are constantly evolving our Services to meet these demands.

If you have any comments or questions regarding our Privacy Policy, or your Personal Information that we may be storing and using, please contact us at privacy@piiano.com.